Welcome to Professional Nail Care

Visiting a nail salon for the first time can feel intimidating, but it should not be! At Ongles Domaine, we have welcomed thousands of first-time clients over our 20 years in Montreal. Here is everything you need to know.

Before Your Appointment

Booking Your Service:

• Call ahead or book online for guaranteed availability
• Describe what you want: manicure, pedicure, or both
• Mention if you want gel, shellac, or regular polish
• Ask about pricing if unsure
• Walk-ins are welcome but may require a wait

Preparation Tips:

• Remove existing polish at home (or we can do it)
• Trim nails to a manageable length
• Clean hands and feet
• Wear comfortable clothing
• Arrive 5-10 minutes early

What Happens During a Manicure

Step 1: Consultation (2-3 minutes)

• Your technician assesses your nails
• Discuss desired shape and length
• Choose polish color or nail art
• Mention any concerns or sensitivities

Step 2: Preparation (5-7 minutes)

• Hand washing and sanitization
• Old polish removal if applicable
• Hand soak in warm water
• Cuticle softening

Step 3: Shaping and Cuticle Care (10-15 minutes)

• Filing to your desired shape
• Gentle cuticle pushing (should not hurt!)
• Cuticle trimming if needed
• Surface buffing for smoothness

Step 4: Massage (5 minutes)

• Hand and lower arm massage
• Moisturizing lotion application
• Circulation stimulation
• Relaxation time

Step 5: Polish Application (15-20 minutes)

• Base coat for protection
• Two coats of color
• Top coat for shine and durability
• Drying time (or UV/LED curing for gel/shellac)

Total Time: 45-60 minutes

What Happens During a Pedicure

Step 1: Foot Soak (10 minutes)

• Warm water bath with salts or oils
• Our signature includes water massage
• Nail softening
• Initial relaxation

Step 2: Nail and Cuticle Care (10 minutes)

• Toenail trimming and shaping
• Cuticle softening and pushing
• Careful cuticle trimming

Step 3: Exfoliation and Callus Removal (10-15 minutes)

• Scrub application
• Gentle exfoliation of dead skin
• Professional callus smoothing
• Rinse and dry

Step 4: Massage (10 minutes)

• Foot and lower leg massage
• Pressure point work
• Moisturizer application
• Deep relaxation

Step 5: Polish Application (15-20 minutes)

• Base coat
• Color application
• Top coat
• Drying or curing

Total Time: 60-90 minutes

Common First-Timer Questions

Q: Will it hurt?

A: No! Professional nail care should never be painful. Cuticle work may feel slightly uncomfortable but should not hurt. Tell your technician immediately if something does not feel right.

Q: Should I tip?

A: Tipping is customary in North America. Standard is 15-20% for good service.

Q: Can I bring my own polish?

A: Most salons, including ours, prefer to use professional products for quality assurance, but ask first.

Q: What if I do not like the result?

A: Speak up! Reputable salons want you happy and will make adjustments.

Q: How often should I get services?

A: Manicures every 2-3 weeks, pedicures every 4-6 weeks is typical.

Etiquette Tips

• Put your phone on silent
• Speak at a reasonable volume
• Arrive on time or call if running late
• Be patient if there is a short wait
• Communicate clearly about what you want
• Thank your technician

What to Bring

• Payment method (we accept cash and cards)
• Inspiration photos if you want specific designs
• Open-toe sandals for pedicures
• Your phone for booking next appointment

Red Flags to Watch For

A good salon should have:

• Clean, organized work stations
• Sterilized or disposable tools
• Fresh towels and supplies
• Pleasant (not overwhelming chemical) smell
• Professional, licensed technicians

After Your Appointment

• Avoid water/moisture for 2 hours (especially for gel/shellac)
• Be gentle with new manicure/pedicure
• Follow aftercare advice
• Book your next appointment
• Leave a review if you had a great experience

Why Choose Ongles Domaine

For first-time clients, we offer:

• Welcoming, pressure-free environment
• 20+ years of professional expertise
• Clear communication and education
• Competitive pricing
• Convenient Granby Mall location
• Serving Mercier-Hochelaga, Anjou, Rosemont, and all Montreal

Ready for your first visit? Book your appointment today and discover why Montreal trusts Ongles Domaine for professional nail care!